Privacy Policy

Last updated: July 30, 2026

This Privacy Policy explains how the operator of Pontabi (“we”) handles information in the Pontabi app (“the App”).

1. Information we collect

Information you provide

• Your user identifier, email address, and display name when you sign in with Apple or Google
• Saved places, lists, itineraries, notes, shared URLs, and screenshots you select
• Information you provide when contacting support

Information collected automatically

• Anonymous device and app identifiers, language, and app version
• Usage information needed to provide limits and entitlements, such as saves, trips, and plan status
• Crash, diagnostic, and ad impression information

Information sent to service providers

• Google Places: queries, coordinates, and place identifiers
• Mapbox: coordinates needed for maps and directions
• Google Gemini: only after the user's explicit consent, the selected screenshot, entered notes, or public caption obtained from a shared social-media link, for place-name extraction and translation
• Google AdMob: device and advertising information needed to serve ads
• RevenueCat and Apple: purchases, subscription status, and app user identifiers
• Sentry: crash, error, device, and app diagnostics
• Supabase: authentication, saved data, usage limits, and entitlement status

2. How we use information

• Provide place extraction, saving, search, and display
• Provide maps, routes, and itinerary creation features
• Manage accounts, usage limits, advertising, and subscriptions
• Investigate errors, maintain security, and improve the App
• Respond to support requests

3. Advertising and purchases

The Free plan may display Google AdMob ads when the App opens or returns to the foreground and after a trip is saved. Personalized advertising and tracking are handled according to applicable law and device settings. Premium and free-trial access do not display ads. We use Apple and RevenueCat to manage subscriptions.

4. AI data sharing and service providers

When a user invokes an AI-assisted import feature, the App explains what data will be sent, that Google Gemini is the recipient, and why it is needed. The App sends the data only after the user explicitly agrees. If the user does not agree, no data is sent to Google Gemini. We otherwise do not disclose personal information except with your consent, as required by law, or to the service providers identified in this policy as needed to operate the App. Each provider handles information under its own privacy policy.

5. Retention and security

Account information, saved places, lists, itineraries, usage records, and subscription status are retained until the user deletes them or deletes the account, or for as long as needed to provide the service or comply with law. Pontabi does not retain the original screenshot selected for place extraction in its storage; it is transmitted temporarily for processing. Support correspondence, security logs, and backups may be kept for as long as needed to respond, investigate incidents, prevent fraud, or meet legal obligations. On-device data may be lost if the App is deleted. We use reasonable safeguards against unauthorized access, loss, alteration, and disclosure.

6. Your choices and rights

• You can review and delete saved places, trips, and lists in the App.
• You can withdraw AI data-sharing consent under “AI data sharing” in Profile. After withdrawal, new data is not sent to Google Gemini; the App asks again before a future AI import.
• You can request account and related server-data deletion using the in-app account deletion feature or by contacting us.
• You can change advertising tracking choices in iOS Settings.
• You can manage subscriptions in your Apple ID subscription settings.

7. Children

The App is not directed to children under 13, and we do not knowingly collect their personal information.

8. Changes

We will post changes on this page and, when appropriate, provide an in-app notice of material changes.

9. Contact

support@pontabi.app

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